SMEs enjoy improved communication, collaboration and productivity with Hosted Telephony.
In a world where flexible, fast and smart is a necessity for SMEs; businesses must ensure their tool bags are well equipped to handle such a way of working. A Hosted Telephony system is the perfect start.
Improve communication, collaboration and productivity
There are several benefits of SMEs switching from a traditional telephone system to the Cloud:
Flexibility & scalability
More and more, SMEs are expected to be flexible with their staff; the location of your office shouldn’t affect the talent you recruit. It’s widely appreciated that those commuting into London will often be granted working from home opportunities, so why shouldn’t the same privilege be extended to the whole country? Flexible working not only allows you to grow a team of passionate, loyal, hardworking individuals, but it also ensures your staff feel appreciated and are therefore motivated and driven.
A Hosted Telephony system, is a cost effective, low maintenance method of allowing staff to work smarter, faster and more productively from the office, home, remotely or even on the move.
Further to this, Hosted Telephony systems adapt to growing business strategies and industry changes. For instance, as your team grows, simply add and remove devices or virtual lines quick and hassle-free.
Cost saving
Hosted Telephony is ideal for SMEs looking for a feature-rich phone system without paying large upfront expenditure or excessive line rental and call charges. As well as no upfront capital expenditure Hosted Telephony means zero maintenance costs, lower charges for national and international charges and FREE calls to other VoIP users.
Costs are managed simply with a monthly subscription service, meaning cash flow management is made easy.
By switching from a Telephony service to the Cloud, SMEs can gain all the convenience of a traditional site-based PBX system and much more, without the associated costs and complexity.
Improved customer service
As a nation of customers indulged in incredible services such as Amazon same day delivery; it’s imperative that SMEs prioritise putting the customer first. With Hosted Telephony, SMEs are able to gauge a better understanding of how efficiently, effectively and productively staff are dealing with customers and target continual improvement with call logging and recording.
Many Hosted Telephony solutions are also able to track and analyse all phone traffic with advanced reporting capabilities so quality can be closely and continuously monitored, tweaked and improved.
Never miss a call again. Hosted Telephony allows calls to be re-routed to various extensions, or alternatively for remote workers, on their smartphones, meaning SMEs don’t end up missing out on potential sales.
For further information about the cost and time saving benefits of Hosted Telephony, take a look at our Hosted VoIP page, here